Monday, 25 March 2019
Always forget to check something when you order online?
We've recently introduced a LIVE chat function on our website to help!
Our live chat gives you direct access to a REAL PERSON in our customer service team. You can rest assured that you won't be talking to a 'robot'… This is your opportunity to ask those all-important questions before you place your order. We always try to display as much information as possible on our website, but we do realise that sometimes you may have a question that isn't always answered on our website. At Furniture Online, our customers are always at the very heart of our operation. We always value your comments and queries, so the new chat function enables us to talk to you in real time, so you can get answers to any questions within the same working day.
Chat to us through our website If you have any questions that you would like to ask about any one of our chairs, then look out for the LIVE CHAT pop-up to the bottom right of your screen. Click on this and you will see a 'Chat now' box. Once you have opened up the chat box, simply fire away and we will do our very best to help you with your enquiry. We can help you find out more about the design of our chairs, any fabric or leather coverings, functions, size and assembly, and the typical delivery turnaround. Please don't be afraid to ask us anything about our chairs - there's no such thing as a silly question, only an answer that you don't happen to know! So, feel free to click onto our live chat function today, if you wish to discuss any aspect of our products.
Creating a live chat function on our website is just one of the ways we are looking to improve your online ordering experience. We are continually seeking ways to improve our customers' experience to ensure a stress-free ordering process. If you would like to provide any helpful feedback, then please just jump onto the live chat and speak to one of our customer service advisors. We are also interested to receive customer comments, as this helps us to improve our products and ordering service. Chat to us through Facebook We know that most of our customers use Facebook, so this is the reason why we have also decided to give access to our customer service advisors through our Facebook page. Our customer service team are ready to answer your questions - you can find us here: Facebook.com/furnitureonline.co.uk Please 'Like' and 'Follow' our page and share with anyone you feel might benefit from one of our products!