Returns Policy

You can request a refund or exchange any item purchased via our website within 30 days from the date of delivery.

Please ensure your item is returned to us in its original packaging, unused, unassembled and in a resaleable condition. Our office and gaming chairs cannot be returned once assembled.

All products must meet the above requirements to be eligible for a refund or exchange.

Items can be returned to us directly or you can request for a collection to be made by one of our recommended courier companies. Any collections will incur a small charge. 

Faulty items

If for any reason your item is faulty, please contact our customer services team immediately on 0116 218 2900 or email

Our team will arrange to replace any necessary parts or items in full. If necessary, any collections will be carried out by our recommended courier companies without any charge to yourself.

Taxes and Duties

All sales and taxes will be refunded if your order has been delivered to a country within the EU. Custom duties and sales taxes are non-refundable through Furniture Online. For those customers outside of the EU, you may be able to recover these sums by contacting your local customs bureau. Please note, this may not be available for all countries.

Lost Items

Any items not received within 20 days of receiving the tracking link should be reported to us by email on or by calling our customer service team on 0116 2182900.

Cancelling Orders

You can return your order up to 14 days after receiving your item.

If your reason for cancelling the order is because you have changed your mind or do not like or need the product you must ensure the item is in a resalable condition i.e. it is in its original packaging, unopened and unused.

Returns Form

Please fill out all inputs on this form and submit it to begin the process of returning your order.

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