Orders & Delivery

Doorside Delivery

Doorside Delivery is our standard delivery service and is free of charge.

Doorside Delivery orders placed before midday Monday to Friday will usually be despatched within 24 hours (excluding public holidays).

All Doorside Delivery items will typically take 3 - 5 working days to arrive.

You will receive a confirmation email from the carrier when they have received your item. Once your delivery is planned, you will be sent a text confirming your delivery date. *If you are not going to be in, you must let the carrier know prior to your delivery date.

If in the event you have not received your item within 7 days of receiving the tracking code, you should contact us by email at sales@furnitureonline.co.uk or by calling our friendly customer service team on 0116 218 2900.

Please note:

Some of our larger items may be dispatched in two separate boxes.

Assisted Room of Choice

Assisted Room of Choice is a free upgrade for Sofa purchases, but is chargeable on all other deliveries.

Assisted Room of Choice orders placed before midday Monday to Friday, will be despatched within 24 hours (excluding public holidays).

Assisted Room of Choice items will typically take 3 - 5 working days to arrive.

You will receive a confirmation email from the carrier when they have received your item. Once your delivery is planned, you will be sent a text confirming your delivery date. *If you are not going to be in, you must let the carrier know prior to your delivery date, by calling 0121 285 5255.

If in the event you have not received your item within 20 days of receiving the tracking code, you should contact us by email at sales@furnitureonline.co.uk , or by calling our customer service team on 0116 218 2900.

Please note:

Assisted Room of Choice Delivery does not include the assembly of any items.

This delivery option will only cover rooms up to a third floor, including flats.

Room of Choice with Assembly

Room of Choice with Assembly is a chargeable service and is available on a select range of products.

Room of Choice with Assembly orders placed before midday Monday to Friday, will be despatched within 24 hours (excluding public holidays).

Room of Choice with Assembly items will typically take 3 - 5 working days to arrive.

You will receive a confirmation email from the carrier when they have received your item. Once your delivery is planned, you will be sent a text confirming your delivery date. *If you are not going to be in, you must let the carrier know prior to your delivery date, by calling 0121 285 5255.

If in the event you have not received your item within 20 days of receiving the tracking code, you should contact us by email at sales@furnitureonline.co.uk , or by calling our customer service team on 0116 218 2900.

Please note:

This delivery option will only cover rooms up to a third floor, including flats.

Choosing Your Delivery

Each item is treated as an individual item, so shipping is charged item by item.

When choosing your delivery, please note that some products do not qualify for some of the Room of Choice or Assembly options. This will be indicated in the top right of the basket underneath the product title.

Please note: if you do select either of these options on an item that does not qualify, you will not be charged.

Products Shipped Directly from Suppliers

A limited range of our products will be shipped to you directly via our suppliers. We have chosen this direct supplier to customer delivery service to reduce our carbon footprint.

All products shipped directly will be shown in the checkout at the top-right underneath the product title.

Typically, these items will take between 5-7 days to arrive.

Delivery Exemption Zones

Because our product range is made up of large, heavy items we are no longer able to offer delivery to any UK offshore locations or more northern areas in Scotland. We apologise for the inconvenience.

Delivery Charges

Please see below for a summary of our shipping charges:

Please note:

Some items are exempt from the above pricing structure.