VAT Relief

Some of our products qualify for VAT exemption, so you can save more without having to request a refund. To find out if you qualify, please read below.

What is VAT relief?

If you have a long-term illness or disability, you may qualify for VAT exemption specifically on products that you need due to your condition.

Which of your products qualify for VAT relief?

All products that qualify for VAT relief are clearly marked as “VAT Exempt” and will display a self-certification tick box on our website saying: “I am eligible for VAT relief”.

At present, the only qualifying products in our catalogue are rise recliners.

Who is eligible for VAT relief?

VAT relief is intended for those chronically sick or disabled or for charities who are buying on behalf of the sick or disabled, providing the items are for individual domestic use.

You can find out more about who qualifies for VAT relief on the gov.uk website.

How do I make a VAT-free purchase?

Before adding your item to basket, make sure the declaration tick box has been ticked (the one that reads, “I am eligible for VAT relief”, which is found above the warranty button).

Once you have decided to complete your order, tick the applicable box under the header “Are You VAT Exempt” and select your illness or disability from the dropdown box.

Then go ahead and complete your order.

I have another question about VAT relief.

If you have any additional questions that we haven’t covered here, please contact our customer services team who will be happy to help you.

You can contact customer services by emailing sales@furnitureonline.co.uk or calling 0116 218 2900 or via our contact page.

Are you eligible?

  • You must be classed as chronically ill or disabled or ...
  • You must be buying on behalf of a person or charity for someone chornically ill or disabled.
  • You must be buying for an individual.
  • You must be buying a qualifying product such as a rise recliner.
  • You are buying on behalf of a business.
  • You are buyng a product that is not classed as a mobility aid.
  • You are not classed as having a long term illness or disability.

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