How to request your refund or exchange
To arrange your refund or exchange simply call our customer services team on 0116 218 2900 or email email@example.com outlining your order number, postal code and the reason for your exchange or refund.
Receiving a refund
You will be issued with a full refund of the product cost as soon as your item has been returned to us and completed a satisfactory quality control check.
Refunds can take up to 14 working days to show up in your account due to varying processing times between payment providers. All payments will be credited via the original payment method.
If for any reason your item is faulty, please contact our customer services team immediately on 0116 218 2900 or email firstname.lastname@example.org.
Our team will arrange to replace any necessary parts or items in full. If necessary, any collections will be carried out by our recommended courier companies without any charge to yourself.
Taxes and Duties
All sales and taxes will be refunded if your order has been delivered to a country within the EU. Custom duties and sales taxes are non-refundable through Furniture Online. For those customers outside of the EU, you may be able to recover these sums by contacting your local customs bureau. Please note, this may not be available for all countries.
You can return your order up to 14 days after receiving your item.
If your reason for cancelling the order is because you have changed your mind or do not like or need the product you must ensure the item is in a resalable condition i.e. it is in its original packaging, unopened and unused.