Tuesday, 03 December 2019
If you’re thinking of buying one of our chairs as a Christmas present for a family member or friend, then we have some exciting news!
If you’re thinking of buying one of our chairs as a Christmas present for a family member or friend, then we have some exciting news! From 18 November onwards, ANY items purchased over the Christmas period can be returned up until 14 January 2020, providing the item is unused and in its original condition. So, if you’re unsure on whether your festive gift will be 100% suitable, then you can enjoy full peace of mind that your purchase can be returned if required.
But did you also know about our fantastic 12-month warranty, outstanding reputation and customer service? Read on!
We Have a Fantastic Warranty
Every chair in our range comes with a 12-month guarantee. If you do happen to find a fault with your purchased item, then call 0116 218 2900 and speak to our customer service team. We will do our very best to replace any faulty parts or the item in full. If you need to send your item back to us, then once this has been returned and we have completed a satisfactory quality control check, we will be able to issue you with a full refund. Please be aware that refunds can take up to 14 days and we will credit your original payment method with the refund payment.
Read more about our Returns Policy…
We’re Rated Excellent on Trustpilot
We always put our customers first, which is why we use Trustpilot to independently monitor our customer service levels. 73% of our customers rate us as Excellent, which is a very impressive figure for any retailer! Our customers are at the very heart of everything we do, which is why it is important to us that we always maintain a superior level of customer service. Read some of our reviews…
We Have an Expert Customer Service Team
We are proud of the fact that our customer service advisors have expert knowledge when it comes to our product range. Our customer service team are fully trained and can advise you on any queries you may have relating to your purchase. They can also advise you on how best to care for your chair, avoid wear and tear, and they’re always on hand to offer guidance if your item is not as you expected.
We Have Different Types of Delivery
We fully understand the difficulty and inconvenience of having large furniture items delivered to your home. So, this is why we offer Standard and 2-Man Delivery options. Our premium 2-Man Delivery service includes bringing your chair or sofa into your chosen room, so you can avoid any heavy lifting (assembly or removal of packaging not included).
Read more about Orders & Delivery…
LAST DATE FOR ORDERS: Place your order by 18th December to guarantee that your chair will be delivered in time for Christmas.
Find the perfect chair this Christmas by viewing our extensive range. And, if you need any advice, just speak to our friendly team of customer service advisors.
Call 0116 218 2900 – our phone lines are open Monday to Friday, 9 am - 5.30 pm, and you can also use our online web chat tool.